Refund policy
Returns & Refund Policy
At the RAIDS vintage, we take great care in accurately describing, photographing, and inspecting every watch before it is offered for sale. As our collection consists of authentic vintage timepieces, each piece is unique and may display signs of age and wear consistent with its history.
Returns & Refunds
Due to the nature of vintage items, all sales are final. We do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect fit or sizing
- Buyer preference after purchase
- Minor signs of wear consistent with the item’s age and condition
- General maintenance requirements associated with vintage watches
Please review all photographs, measurements, and descriptions carefully before making a purchase.
Items Not as Described
If your item arrives significantly different from its description or photographs, please contact us within 7 days of delivery. We will review each case individually and work towards a fair resolution.
Responsibility for Condition Upon Arrival and After Shipment
Every watch is carefully inspected, tested where applicable, and documented prior to shipment to ensure it matches its description and photographs.
Once an order has been dispatched, the RAIDS vintage is not responsible for any changes in condition resulting from transit, handling, misuse, accidental damage, water exposure, improper storage, battery depletion, or normal wear after delivery.
As vintage watches are pre-owned items, ongoing maintenance or servicing may be required over time. For guidance on caring for your watch, please refer to our Watch Care Guide.
Shipping Protection
For orders where shipping protection has been purchased at checkout, we are able to assist with parcels that are lost or damaged during transit.
If an issue occurs, please contact us as soon as possible and provide any relevant information, photographs, or supporting documentation required to facilitate the claims process.
Damaged or Lost Parcels
All orders are shipped with tracking. If your parcel arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and item.
For orders without shipping protection, the RAIDS vintage is not responsible for loss or damage occurring during transit once the parcel has been handed to the shipping carrier.
Returned or Undeliverable Packages
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned to us due to:
- An incorrect shipping address
- Failure to collect the parcel
- Refusal of delivery
- Any circumstances beyond our control
the customer will be responsible for all re-shipping costs.
Original shipping charges, shipping protection fees, customs duties, taxes, authentication fees (where applicable), and any other service fees are non-refundable.
Should a customer choose not to arrange re-shipment or refuse delivery of an order, a restocking fee of 20% of the total purchase price may be deducted from any eligible refund.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can only be considered before an order has been shipped.
Approved cancellations may be subject to a 10% cancellation and processing fee to cover payment processing, administrative, and operational costs incurred at the time of purchase.
Once an order has been dispatched, it can no longer be cancelled.
Vintage Condition
Please note that vintage watches are pre-owned items and may display minor imperfections, scratches, signs of wear, or age-related characteristics. These features contribute to the individuality and charm of each piece and are not considered defects unless otherwise stated.
Contact
If you have any questions regarding your order or this policy, please contact us through our Contact page or via Instagram at @theraids.vintage.
Agreement to Terms
By placing an order with the RAIDS vintage, you acknowledge that you have read, understood, and agreed to our policies, terms, and conditions.