FAQ

Frequently Asked Questions

Are your watches authentic?

Yes. Every watch in our collection is carefully inspected and thoughtfully sourced from reputable collections and trusted industry partners. Authenticity is our highest priority.

Do your watches come with original boxes and papers?

Due to the nature of vintage watches, original boxes, papers, and receipts are not always available. Any included accessories will be clearly stated in the product description.

Are the watches in working condition?

Unless otherwise stated, all watches are in working condition at the time of sale. Any known faults or issues will be disclosed in the listing.

What condition should I expect?

Vintage watches have been previously owned and may show signs of age and wear. We believe these characteristics contribute to their charm and individuality. Please review all photos and descriptions carefully before purchasing.

Do you ship internationally?

Yes. We offer worldwide shipping with tracking. Shipping costs and delivery times are calculated at checkout.

Do you offer returns?

Please refer to our Returns & Refund Policy page for full details. Due to the unique nature of vintage items, return eligibility may vary.

How can I contact you?

You can reach us through our Contact page or via Instagram at @theraids.vintage.

Do you source specific watches upon request?

We are always happy to hear what you’re looking for. While we cannot guarantee availability, we may be able to assist in sourcing certain vintage models.